Automation - can transition trigger exclude self-transitions?

Question

Hi

I'm trying to set up a rule to clear a field value on all transitions except those which go from a status back to itself. In the particular workflow there are several of these self-transitions and I want to exclude all of them from the rule. Is there any way that I can do this in one rule?

The alternatives that I can see are to create a separate rule for each transition where I do want the rule to run, Or put in post functions on all of those transitions.

But it would be ideal if I could do it in one rule. Thanks

Jack Brickey · Accepted Answer

You would need separate rules. There is not a multi-select feature in the transition trigger.

Bill Sheboy · Accepted Answer

Hi @Julia Foden

Do you mean preventing a rule from proceeding when an issue transitions to the same status, such as from "In Progress" to "In Progress"?

If so, you may add an advanced condition in your rule to detect that

* If {{#changelog.status}}{{fromString}}{{/}}
* does not equal
* {{#changelog.status}}{{toString}}{{/}}
* ...proceed with your rule logic to clear the field

Best regards,

Bill