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Can't access anything on my page

Ame_3g7on2

I have no idea what's going on, but I get errors on errors whenever I go to my atlassian page. I can't see the projects I created, I can't create new projects, it looks like I'm not logged in but if I try to log in I also get an error. All the errors are either "Something went wrong" or "Permission required".

On phone app, I can see my projects, but I can't access them, whenever I try I get one of those 2 errors as well.

I have 2 accounts, I think it might be related to that somehow, although everything works fine o the 2nd account (which is used for unrelated projects).

I basically lost access to everything because no matter what I do Jira throws errors at me, be it from android app or a browser.

Any ideas?

Accepted answers

niallmuldoon

I am no longer able to access my Jira project either and it was working a couple of hours ago. I assume something has happened on the Atlassian end...

Any luck with getting back into your project?

All comments

Michael Moschitta

Have you checked your access?

Update product access settings | Atlassian Support

I saw another post where the Lack of "application access" was the source of the problem.

The user in question would log in, see the JIRA page (without any projects) and then continue to see the Log In button. Pressing the Log In button would bring the user back to the same screen with no opportunity to log out. Clearing the cookie for the site from the browser was the only way to get the Log In button to work again.

Ame_3g7on2

I cleared all cookies, logged all accounts out and logged in with just the account that has access (and is admin) for the subdomain.

There were changes on the start.atlassian page (It showed my projects tasks instead of the ones from the other account), but after going to the jira projects I get the same error.

niallmuldoon

I am no longer able to access my Jira project either and it was working a couple of hours ago. I assume something has happened on the Atlassian end...

Any luck with getting back into your project?

Ame_3g7on2

I think it was just a temporary outage? It works now and I didn't change anything. Huh.

Michael Moschitta

Great!! Love those solutions

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