Email notifications not being sent/received when comments added (part 2)

ayakurnov

hello!

user does not receive email notifications

Problem: Comments added do not result in notifications according to how Notifications are configured.

it happened at some point

initially everything worked fine

what information should i provide for analysis?

Angélica Luz

Hello @ayakurnov,

Welcome to Atlassian Community!

I can see that everyone from your site has the same email domain, so I checked if there were any blocks or bounces and found 52. The bounces were related to the errors below:

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuch... - gsmtp

550: 550-5.2.1 The email account that you tried to reach is disabled. Learn more at 550 5.2.1 https://support.google.com/mail/?p=Disabled... - gsmtp

I removed those bounces and if the affected user was on that list, the notifications should work now.

Please, take your time to test and let us know how it goes.

Kind regards,
Angélica