Comments on status closed not visible

Question

Hi,

I have created a new workflow but I have a problem with a comments on the last status "Closed".

I have set a Property Key on status "Closed" jira.permission.comment.user and I set the Property Value in False.

When the ticket is closed the comments not appeared. The comments appeares on all transition except the transition toward the closed state.

Can you help me?

Thank you very much.

Gerardo Dalena · Answer

Hello,

We tried the denied value to this properties but it didn't change the outcome.

We opened a support request to Atlassian, turns out it's a know bug. Here is the link: https://jira.atlassian.com/browse/JRACLOUD-40629.

For now we are using a stupid workaround. We have created 2 ending states, let's call them A (without the properties) and B (with the properties). As soon as the issue transition in A, automation for Jira moves the issue in B. You just need to be creative with the names of A and B in your workflow.

Trudy P Claspill · Answer

Try adding this property on the Closed state (not on the workflow transition):

jira.permission.comment=denied

Giuseppe Amoruso · Answer

Hi,

thank you for your response.

Our will is to be able to comment in all the steps except after the ticket is closed.

Is that command set to closed status wrong?

Thank you so much.