I need a contact to support me with the solution of my problem

Question

1) I want to add a new field in my template, before this made it very easy, now in a new project you are also very easy, but in my existing project, it has not been possible (Project Workflow D&A)
2) I would like to add new transitions in my workflow and in my existing project it is not possible (Project Workflow D&A)
3) Before the migration to the cloud, I could use the Change completion date in the order by of all my queries and after the migration this is no longer possible, and it is important to use this same field again, since it is too much information that we have in the Workflow D&A project

Nic Brough -Adaptavist- · Answer

I can't tell you who your admins are, I'm just a community member here to talk about Atlassian stuff.  I have no knowledge of, or access to, your system.

My best guess on questions 1 and 2 is that your project admin role had "extended permissions" on your old service, but Cloud does not have that option, so you've lost it.

For question 3, it doesn't matter that you've done it before, you now have an invalid search because during migration, things it was looking at have changed.  You should try rebuilding it with help from the auto-suggestions, I suspect you'll be able to rebuild it, but it will look a bit different to what you had before as the fields and so-on have changed ids or selectable values etc.

Jessica Parraga · Answer

For questions 1 and 2, I tell you that I was always the administrator of this project and before the migration I modified the workflow without problem and also added new fields without problems, you can give me a contact of who could be the administrator to help me with these changes that are super important?

For question 3, I tell you that I have done the advanced search before, I leave you the evidence, this still stopped working from the migration, and it is important to use this field as I used it before

Nic Brough -Adaptavist- · Answer

Ok, it looks like a classic project (sorry, I should have been more clear on q2 - Classic and Next-gen are the two broad types of project, software projects can by of either type.  You can see what the type it is by looking to the bottom left near "configure project".  Unfortunately the phrase "project type" is now a bit overloaded.  The Software/Service Desk/Business type is really from the "application", but Atlassian have called it "type")

Anyway, for questions 1 and 2, the simple answer is that you'll need one of your admins to add the field and edit the worklfow.

For question 3, I suspect you've got a broken filter because it's been imported or someone has reconfigured or removed something it is doing.  I would copy the text of the filter in your screenshot, keep it to hand, and then start re-creating it in an "advanced search", this should auto-suggest field names and content, so it should show up where the error in the filter is.