Created vs Resolved Chart resolved issue count is wrong

Question

Hi everyone,

we transitioned to Jira roughly a year ago and created a bug dashboard some time ago. We are using the Created vs Resolved chart which is really helpful as we can see directly if we can keep up with fixing issues or are lagging behind.

However, what is confusing to me is the fact that the Unresolved trend does not match the total bug count. I already read some of the other posts with questions related to this chart but they were not helpful for me.

What did we do?

- We set the days previously to 420. That makes sure we cover ALL issues ever created

- In total we have currently 191 open issues without a resolution set

- Our workflow properly sets the resolution field for closing & re-opening an issue

What do we expect?

- Actually, I would expect to see 191 unresolved issues for the chart "Trend of unresolved"

Is this assumption correct or are we missing something?

Alexander vom Berg_idp2y2 · Answer

I went for the JQL query to show the current total amount of open bugs. That's fine for now. Thank you

Nic Brough -Adaptavist- · Answer

The total amount of what bugs?

The daily/weekly numbers opened and resolved are shown in the red/green top chart, which is what that chart is for, so I'm not sure what you're asking for with that.  (There's a few things you might mean, I can't be sure which one it might be, need a bit more info before I might be able to identify a gadget or explain the closed/resolved a bit better)

Alexander vom Berg_idp2y2 · Answer

Interesting. I was not expecting that Jira really tries to predict a trend.

Then basically Jira does not offer a standard report to show the total amount of bugs? I would need to install some marketplace apps for that or track it on my own, correct?