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Can't contact customer support

lorenz-wellmer

Hi there,

I tried to contact atlassian customer support because we need help with some post-migration things for our Jira Cloud instance.
Unfortunately the contact form on support.atlassian.com seems to be broken (If we click on submit nothing happens. We already tried it with different computers with no success).

Sending a mail to support@atlassian.com doesn't work either since it just replies that you should create a ticket through the form.

What other options are there?

Accepted answers

All comments

Nic Brough -Adaptavist-

You need to go via the https//support.atlassian.com/contact form. I do not know what is different for you, but it's working fine for me. But I'm probably not raising the same thing as you in the same area. Maybe try raising something slightly different to see if it takes a different route?

lorenz-wellmer

that's the exact form I was talking about.

It doesn't work for me (or any of my colleagues).

Nic Brough -Adaptavist-

So the question has to be what isthe difference between your machines or networks and those of others for whom the site is working fine.

For example, might you have something blocking access to the server behind the contact form? (the form takes you to another server when you click submit, depending on some of what you selected, and I've got an anti-javascript blocker in my browser that sometimes has to be told to allow the click to take me to another server). Also, are you filling everything into the form as requeted? I know the submit click appears to do nothing if you've missed a mandatory field, but should have given you a message about the missing field(s) when that happens.

lorenz-wellmer

I disabled my adblocker on the page and it still doesn't work.

And since I'm currently working from home there is no corporate firewall in place either.

it_purchasing

Hi, I'm also unable to open a ticket at https://support.atlassian.com/contact/#/ and get error: Something went wrong, please try submitting your request again.

Login button at top right does not function, so have tried logging in prior to accessing the page, but always appear logged out when going to that page,

Have tried various browsers but same problem occurs on all browsers. Have tried disabling ad blockers but this hasn't helped.

Atlassian support and ticket sites supposedly all operational. No phone number published anywhere and unable to email support ticket in so no support whatsoever available.

Any ideas?

Nic Brough -Adaptavist-

There is something wrong with your browser or network. I raised an issue with Atlassian via that site three times this morning (from different client account's and two different computers), it is working fine for us.

it_purchasing

Thanks Nic, you were right, there is something preventing access from that pc - we run a number of security apps which could be blocking full access, but I was able to submit a ticket from another pc in an unrestricted environment.

Sujit Kumar_cs7apk

मुझे धोखासे यूट्यूब में गलती होगी meri ID ko andar please sujit man 150

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