How can I assign issues to a particular role instead of a particular person?

Question

Instead of assigning issues to specifidc people, I would like to setup JIRA in a way that issues are assigned to specific roles (queues) . For example, a role may be "Development Support".

By that, a team can work to monitor the queue (issues assigned to a role), and make assignments internally.

Is there a way to do this, or is there a better way to do a similar thing?

Ramiro P · Answer

Really? Woah, I didn't know it was part of a plugin because that plugin have been installed since my first day with Jira, I though it was a default Post-Function.

Ok, I think that plugin could be the solution.

Mark Symons · Answer

"Assign to role member" is a post function that is provided by the free "JIRA Misc Workflow Extensions" plugin  (link takes you to the specific documentation).

It's a bit of work to set up (creating property keys) if you have a lot of projects and a lot of queues but can be worth the effort.

Ramiro P · Answer

I'm not sure if I understand the question very well, but as I see if you need to assign to a role in a transition there is a Post Function called 'Assign to role memeber' where the issue is assigned to the default member of the selected Role.