Creating a Jira Ticket from incoming email

Question

I want to give customers an email (feedback@companyname.com) that allows them to report issues they may find using our new website.  Is there a way to have issues created when a user emails feedback@companyname.com for a specific project?

FYI:  We have multiple projects set up in Jira, so I only want issues created in a specific project.

Jack Brickey · Answer

Have you tried to setup a incoming mail handler? create-issues-and-comments-from-email

Trudy P Claspill · Answer

Hello @Rob Watson

Welcome to the community.

You might also want to look at the Issue Collector functionality. I'm not sure if that is available in the Free product plan.

https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/

Brant Schroeder · Answer

@Rob Watson Welcome to the community.  I would suggest using Jira service manager to meet that need.  What you are explaining Jira service manager would work perfectly for.