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I need to use already removed user Email ID to associate other user ?

Ravikiran_ail0es

While changing my email ID to my existing user in jira, in this process by mistake I created a new user with that mail id and tried to remove this new user with help of admin and now I tried to change the email id with my existing user It's not working Please let me know the workaround for this.

Accepted answers

John Funk

Hi @Ravikiran - Welcome to the Atlassian Community!

You need to fully delete the user first. Then should be able to re-use that email address.

All comments

John Funk

Hi @Ravikiran - Welcome to the Atlassian Community!

You need to fully delete the user first. Then should be able to re-use that email address.

Ravikiran_ail0es

@John, Thanks for your response, We removed the user from the User management section --> searched the user --> select the user ---> click three dots option and click remove user option but still, that associated mail id is not acceptable for other user,

May I know the process of full deletion in Jira, please provide quick workaround fo this

Ravikiran_ail0es

Waiting for reply, Please provide solution ASAP

John Funk

Do you have a menu option for Directory at the top of the User Management page?

If so, click on that and then search for the user.

Then click on the 3 dots menu and you should be able to do a Delete there

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