Cannot log in my new Jira

Question

I wanted to try Jira for the first time for our team to decide if it will be suitable tool for us, but the account says when I try to log from email or via my account this:

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

Do anyone have experience with that and know, how to solve this quickly. I have only few days to decide whether we will use Jira or other software.

Thank you.

Pavel M.

Jack Nolddor [Sweet Bananas] · Accepted Answer

Hi Pavel and welcome,

Have you tried to login from a different browser or computer? What about if someone with a working account try to log in into Jira using your computer or the other way around?

Also, try to contact the site administrator to see if you account is still active within the site.

Regards