Automation rule fails: "Issue event trigger could not retrieve this issue for further processing"

Question

We have an automation rule like screenshot below.
The aim is to inform support agents to follow communication on linked issues from another project (fyi: those were escalated to another team).  We added automation that would copy a comment from one project to another, but it actually never worked.
When it should copy a comment, it already fails on the trigger step "When: Issue commented" with : "Issue event trigger could not retrieve this issue for further processing"

In Rule Details, we did specify "restrict to projects: WHSSUP and BIT"
+ Actor = user who triggered the event (or Automation for Jira if there aren't enough permissions)

Anybody understands why Jira Automation isn't able to retrieve the issue?

Erik Vanderstraeten · Answer

Hi John,

of course, here you go:
(FYI: BIT-559 is not of the SUAT project and doesn't have any linked issues)

John Funk · Answer

Can you share the audit log where it failed?

Erik Vanderstraeten · Answer

Today I had the same issue again.

Note: I have 2 similar rules (only difference is a link to another project).

I made your suggested change to one of the two rules.

Today, both rules failed again (for the same BIT ticket; which doesn't have any linked issue).
Thus your suggestion is not helping unfortunately