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How can I setup jira software to email non jira users without having our system create jira account?

ORT JIRA ADMIN

Which applications/programs or how can I get a proper system to email non jira account users from our existing Jira user email that is linked to our project? Example: DevOps Project we have email setup as devops@company.org - when users from our company domain email devops@company.org, it states the Jira Account as both reported/assignee; i would like a system that would recognize the domain email account that sends to devops@company.org to appear as reporter so when we close our tickets it will email them directly.

We are NOT cloud based so we are not looking for cloud based solutions

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Trudy P Claspill

Hello @ORT JIRA ADMIN

Looking at the documentation for JIRA Server for creating issues from emails, this does not appear to be possible with the OTB product.

https://confluence.atlassian.com/admin/jiraserver/creating-issues-and-comments-from-email-938847641.html

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mogavenasan

Hi @ORT JIRA ADMIN,

Looks like similar question as How to send email notification to non-Jira user when issue is resolved? - there are quite a number of third-party apps that will allow you to do this.

I hope that this helps.

Thanks,
Moga

Boris Berenberg - Atlas Authority

Moga is correct here. I would also like to throw ours into the ring: Notification Assistant for Jira

ORT JIRA ADMIN

Hi Boris, would Notification Assistant for Jira work for Jira Software? We are using that as our main source of software and we are not using the cloud based version - would it work?

Boris Berenberg - Atlas Authority

Hello, it is a bit more complex than switching to any one plugin and being done. For a user to be set as the reporter, they have to be a Jira user.

What you can do is use a plugin like Notification Assistant for Jira to send notifications to an email which is specified in a text type custom field. Then you can use another plugin like In-Mail Handler Pro to parse responses and place the email address of the sender into the text field I mentioned earlier.

However, what you are essentially getting to with this type of setup is a way to bypass Jira licensing. There are times when this makes sense, but you should also consider whether Jira Service Management could be a better solution for you. You only pay for the seats of the people within your company there, and you can have unlimited remote users.

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