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Issue with automation rule not finding matching issue

Paula Manildi_iuzpgr

We are setting up a rule when, for specific project (HD) and (via JQL) issuetype, 4 additional issues are created, copying the summary and description and linking to the original (trigger) issue. But it fails with these details:

Action details:
JQL condition
The following issues did not match the condition: HD-318 This may be due to any of the following reasons:

the issue didn't match the specified JQL (most likely)
the chosen rule actor doesn't have permissions (or issue security level permissions) to view the issue
the issue was deleted or wasn't indexed by Jira yet (in rare circumstances)
We recommend using the 'Issue fields condition' for more consistent results.

I modified the Actor from automation to an actual user and the error is still happening. What is not correct?

Onboarding Automation.jpg Did not match.jpg

Accepted answers

All comments

Brant Schroeder

@Paula Manildi

Just from what you shared it looks like the issuetype is Change and the Request Type (Customer Request Type) is Employee onboarding. So I believe you are correct that your JQL needs to be updated.

Paula Manildi_iuzpgr

Hovering over the issue type only displays the issue type and then what you could do, i.e. change it. The issuetype is "Employee onboarding".

Brant Schroeder

Paula,

Great, thanks for confirming. Can you use advanced condition compare with the following and as the trigger and see if that works for you.

Paula Manildi_iuzpgr

I have changed the rule to use Advanced compare condition and will see if it works.

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