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Problem on automation rule

Cristina Sandulescu

Hello,

I am encountering a problem on a rule automation. I have 3 custom drop-down fields, only one is displayed on the screen (Client) and does not have any values defined. I set up a rule that on a certain event, if a condition is met, the third field (Client) the one that has no values defined) to be populated with the values from one of the other drop-down list field (in this case Changepond Clients).

The rule is successfully executed but the field is not populated with the values from the second field. Can you please advise?

Accepted answers

Kian Stack Mumo Systems

@Cristina Sandulescu,

There isn't any condition on here to ensure that the field you want to use as the source is actually populated. Can you ensure that it has value?

Thanks,

Kian

All comments

Kian Stack Mumo Systems

@Cristina Sandulescu,

There isn't any condition on here to ensure that the field you want to use as the source is actually populated. Can you ensure that it has value?

Thanks,

Kian

Cristina Sandulescu

Hi Kian,

Appreciate your fast response. The source field has 2 values defined, I've added it on the screen and the values are displayed. But I don't want to choose a value in the source field manually and the chosen value to be pushed in the target field. I want the target field to be populated with all the values from the source field.

Also, just for testing purposes, I selected a value in the source field and the selected value is not pushed either in the target field.

Thanks!

Cristina Sandulescu

Hi Kian,

Appreciate your fast reply. The source field has 2 values defined, as you can see in the printscreen. Anyway, I want to display in the target field all the values in the source field. Also, I have added the source field on the screen and the values defined are displayed. Also, for the testing purposes, I have selected a value in the source field and the value selected was not pushed in the target field.

Thanks!

Kian Stack Mumo Systems

@Cristina Sandulescu, if I am understanding you correctly, the source field has two options defined, and you'd like for both options to be copied into the target field? Is the target field a multi-select list?

Thanks,

Kian

Cristina Sandulescu

Correct, the source field has two options and I want both options to be displayed in the target field. Is a list with a single select option because a want the user be able to choose a single value.

Thanks!

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