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Does a billing contact need to be a user within my JIRA instance?

Deborah Genevro

I added a new billing contact. She received an email that asked her to verify her email and she was unable to.

She is not currently a jira-user.

Does a billing contact need to be a user within my JIRA instance?

Accepted answers

Kian Stack Mumo Systems

@Deborah Genevro,

You're billing contact shouldn't need to be a licensed Jira user.

All comments

Kian Stack Mumo Systems

@Deborah Genevro,

You're billing contact shouldn't need to be a licensed Jira user.

Hi Deborah,

I am pretty sure the billing contact must be a valid user with Site Admin permissions. Otherwise, anybody could be submitting billing changes.

Deborah Genevro

@Kian Stack Mumo Systems - thanks.

After some research and testing, I found that a billing contact does NOT have to be a JIRA user.

However, it does make things easier.

Atlassian account management email to the billing contact - Need to verify your email address.

Mine could not login and verify. After password reset, she was able to login.

#jira #atlassianaccount #id.Atlassian

#jirabilling

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