Day based warning emails

Prabhu Chilukuri

Hi Team,

I would like to have a automation that sends out a email every  3 days for particular status called Waiting for support. I found  that option in Automation called scheduled. But we need to send Warning mails at status from moved date to 3 days for each ticket.

Is there a way by using Automation rule? Please let us know.

 

Thanks,

Aiden Marriott_za2e2r

You can either use the JQL to filter on tickets you are interested in (e.g some like status is "waiting for support" and updateddate <= -d) or you can add a condition to your automation rule that checks the date.