nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Getting HTTP 431 error when trying to initiate the OAuth on Jira Cloud

Hello,

A couple of our users are getting HTTP 431 error when they initiate oauth on their Jira cloud instances.

The URL they're hitting is https://auth.atlassian.com/authorize?client_id=xxx...

I'm guessing this is due to the header size (?). Is there a limit on the header side on Atlassian side?

Thanks,

Fatmeh

Accepted answers

All comments

Hi Fatmeh,

I've seen this happening before, especially with Chrome. Usually, a clear cookies + cache does the trick.

Can you ask the users to try this?

If the error still persists after clearing the cache and cookies, please create a ticket with the Atlassian Access team. Most likely, a HAR file will also be required.

Claudiu

Thanks Claudiu. It looks like the users stopped seeing the issue on Friday.

Is there a set limit on the Atlassian side?

I was facing this issue. I opened Chrome in "incognito" mode and was able to log-in.

Sebastian Geschwill - DevSebOps

Had also the issue on Chrome, Safari worked. Followed @[deleted]'s recommendation and was able to work with it again. Thank you very much!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-software

jira-software-cloud