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Could I back to free version after trial period?

Duy Vo_0bm6ls

I used trial version of Jira, after trial period and my Jira service is suspended, I think we just need to use the free version instead of the standard for this time.
Can I back to free version from standard version?
(Users number is under 10 users)

Accepted answers

Mikael Sandberg

Yes, just go to admin.atlassian.com, under Manage subscription you can change the plan you are on.

Daniel Ebers

Hi @Duy Vo

I experienced the same this morning but solution is very easy.

When you go to admin.atlassian.com >> Site Settings >> Product Access

You will likely see more users present than allowed in "Jira Service Management Free" - this is 3 agents.

I had 5 users in it and corrected (reduced) it to 2 users, looks like this:

When you go to admin.atlassian.com >> Manage Subscriptions >> Jira Service management it will list 2 agents (for my example) and changing to Free can be scheduled now.

Please note there are some warning as for losing features for example - thus is due to a planned switched to "Free" where not all features are included.

Cheers,
Daniel

Support_aurmwg

>admin.atlassian.com

>Billing.

>Manage Subscription.

> Follow the screenshots attached.

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