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External Reporter

Mike Walker_5v1zdn

I'm doing a basic report. I'm adding external reporter. I have multiple external reporters. If If I add 1 person, it works. When I try the second or third or even fourth, it returns with "No issues were found to match your search" How do I add additional external reporters?

Accepted answers

Jack Brickey

Hi Mike, I am not following. Can you explain this report? Can you explain what “external reporter” refers to? I assume you are referencing a field for this?

All comments

Jack Brickey

Hi Mike, I am not following. Can you explain this report? Can you explain what “external reporter” refers to? I assume you are referencing a field for this?

Mike Walker_5v1zdn

Hello Jack. I'm just doing a regular filter from the main dashboard. The "external reporter" is actually the client that reported the issue. So I enter a name from the client so I know who to return once we've completed the bug in Jira. It's {external reporter} a field that I can select when entering the ticket into Jira.

Daniel Ebers

Hi @Mike Walker

which type is the field of? I assume it must be a user picker?
Could you please also share the JQL you are using - I assume this is the part that throws the error message?

Thanks & Regards,
Daniel

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