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JIRA Backup script not working

Felipe Velasco

I'm using the following script to try to backup JIRA

https://bitbucket.org/atlassianlabs/automatic-cloud-backup/src/master/Jira-backup.sh

I put in my personal information for the following fields:

EMAIL=
API_TOKEN=
HOSTNAME=
DOWNLOAD_FOLDER=

However, when I run the script it does not return anything. There are no error messages whatsoever and no zip file is created.

I took a look at the script and found the following curl command:

curl -s -u ${EMAIL}:${API_TOKEN} -H "Accept: application/json" -H "Content-Type: application/json" --data-binary "{\"cbAttachments\":\"$INCLUDE_ATTACHMENTS\", \"exportToCloud\":\"$EXPORT_TO_CLOUD\"}" -X POST https://${HOSTNAME}/rest/backup/1/export/runbackup

This is the command that is supposed to start the backup and return something. However, for me it returns nothing.

Am I doing something wrong? Any troubleshooting advice would be greatly appreciated

Thank you

Felipe

Accepted answers

All comments

mogavenasan

Hi @Felipe Velasco,

Welcome to the Atlassian Community!

From the shell script, I can see that there are few echo commands. Can I know if you can see such lines on the command prompt?

TODAY=$(TZ=$TIMEZONE date +%d-%m-%Y)
echo "starting the script: $TODAY"


## The $BKPMSG variable is used to save and print the response
BKPMSG=$(curl -s -u ${EMAIL}:${API_TOKEN} -H "Accept: application/json" -H "Content-Type: application/json" --data-binary "{\"cbAttachments\":\"$INCLUDE_ATTACHMENTS\", \"exportToCloud\":\"$EXPORT_TO_CLOUD\"}" -X POST https://${HOSTNAME}/rest/backup/1/export/runbackup )

## Uncomment below line to print the response message also in case of no errors ##
# echo "Response: $BKPMSG"

Felipe Velasco

Hello Mogavenasan,

Thank you for the reply!

When I do what you suggest I get no response for the variable, see below:

[root@localhost opt]# sh jira_backup_felipe_token.sh
starting the script: 09-02-2021
Response:
[root@localhost opt]#

Please let me know if there is anything else I should try

Thank you

Felipe

mogavenasan

Heya @Felipe Velasco,

So I did a bunch of reading on the REST API being used within the script - it looks like the endpoint might have changed or it's not really an official endpoint. For reference, you can take a look at:

I hope that this helps

Thanks,
Moga

Felipe Velasco

Thank you Moga for the research!

I'm a little confused however. If the endpoints keep changing then is this backup script a viable way of doing backups? If not, is there a better (recommended) way to do backups?

If the current script is the best solution then how do I find out what the new endpoints are? I don't see the new endpoints from the links you gave me.

Also the links you gave me are from 2017 and 2013 , however the script that I had downloaded was form Dec 2019. In the CLOUD-6498 link there is a workaround, however this workaround is the exact same script that I originally downloaded (the Dec 2019 script)

Am I missing something?

Thank you

Felipe

RJ Gazarek

Hi Everyone - glad you were able to get this resolved. I do admit that from my understanding of the scripts, they were a "best-effort" example of how you could create scrips to interact with the API, but arent officially maintained by Atlassian.

With that said, we are working to overhaul/improve the backup/restore experience, and if you'd like to be part of that journey, I'd like to invite you to join our closed group to provide feedback on our future direction.

https://community.atlassian.com/t5/Backup-Restore/gh-p/backupandrestore

Just click that link, request access, and we'll get you in.

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