Tool to schedule appointments

Question

Hello,

Our helpdesk service wants to be able to schedule meetings with users (installation of workstations, applications, etc.) from Jira Service Management.

This "calendar" would provide a global visual of all current / upcoming appointments for the team leader as well as for the technicians.

Do you know if there is a tool on the marketplace for this?

Thanks !

Darshanaa (ServiceRocket) · Answer

Hi there @Jessica CAURO

Hope all is well. I recently came across this question and I'm happy to say that our team is in the midst of implementing something very similar to your ask above.

We currently have a prototype of this idea and would love to hear your thoughts/feedback on our prototype.

Please let me know if you/your team would be interested to test it out.

Thanks & have a great day! :)

Jessica CAURO · Answer

Hello,

Thank you for your reply !

The app Calendar for JIRA - Plan Team Activities seems to match my needs!

I hadn't seen it while searching on the marketplace, thank you very much.

Ste Wright · Answer

Hi @Jessica CAURO

I'd consider whether a tool is necessary - you could:

* Add custom date fields to track when an installation is taking place
* When a date is agreed upon, enter it into the appropriate field
* Visualise this data through a dashboard and/or Confluence to show a technician what they've got coming up today, in 3 days, etc* You could filter the queries which feed the dashboard to dynamically show based on logged in user - for example, if their tasks are based on assignee the JQL might be assignee = currentuser()

If you are very keen on the calendar view however, there are apps available on the Marketplace - check out Calendar for Jira - Plan Team Activities or if you're a Microsoft user, potentially Outlook Meetings for Jira

Or search the Marketplace for more options!

Ste