How to unlock custom field after from Jira software migrated to Cloud

Question

We have migrated from Jira software to the cloud, but we meet  a problem:

1.we have a custom field 'QA assignee' that type is search  the user/group, it's working in Jira software

2. After migration to the Jira cloud, some projects can't use the custom field 'QA assignee' (with a locked icon, ), but some projects can use this custom field

Daniel Ebers · Answer

I think it is not needed to grant them the "Trusted" role but instead I see from your screenshot the users does not seem have access to "Jira Software" - this is rather the issue from what I can see.
Can you grant them access? Then it should work!

Steven Zhang_99pwsx · Answer

The type of "QA assignee" is User Picker(single user)

I found a way that if I changed the user's access permission to Trusted, this custom field is working for this user,  but I can't change all user to Trusted actually.

Daniel Ebers · Answer

Hi @Steven Zhang

could you please also attach a screenshot from custom field overview? Probably this gives a hint how the field is configured in detail - and at least it will tell the type.

Here an example of my instance:

You get there when pressing the dot (.) and typing Custom Fields.

Regards,
Daniel