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How to set a request type as default in the TYPE field in create issue screen?

Nasim Chowdhury

Hi, the TYPE field in our create screen let us chose a Issue type or a Request type. We want to create all our issues with the request type. But the field default is the issue type. So anybody forget to change it and create a issue ,we have to go back and change it. Is there any way we can set the Request type as default for this field?

Thank you

Accepted answers

Manuel Galván

You can use scriptrunner behaviours

All comments

Manuel Galván

You can use scriptrunner behaviours

Kristian Walker _Adaptavist_

Hi Nasim,

I can confirm that if you are using Jira Cloud then currently the Behaviours feature does not exist as we currently don't have this in the cloud version of ScriptRunner but this is something we are looking to add in future as shown in our public backlog here.

I can confirm that the Request Type field is what is designed to be used in the Jira Service Desk Customer Portal and Jira will mandate an Issue Type is specified when using the standard create screen in Jira.

However, if you wanted to automate setting this after an issue is created then you could look to use an Automation rule using Automation for Jira which is built into Jira Cloud or you could use a Script Listener with ScriptRunner for Jira Cloud.

Regards,

Kristian

Nasim Chowdhury

I tried to create an automation which will Triger after each ticket and if the Request type=empty , then set request type. But it does not allow me set the request type. I get an error :

"Sorry, but changing the Customer Request Type is currently not possible, since Jira Service Management does not provide an API for this."

Automation does not work for this.

Kristian Walker _Adaptavist_

Hi Nasim,

Can you please confirm did you try creating this with Automation for Jira or with ScriptRunner for Jira Cloud?

Regards,

Kristian

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