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gsuite integration does not give access to confluence

Mirko Schmidt

Hi there,

My org uses gsuite integration to manage users.

"All users from G Suite" is added in the settings/"product access" page to both products: Jira Software and Confluence.

Problem: New users do not get access to confluence. (But they do get access to Jira software.)

I tried to disable and re-enable gsuite linking, but had no success.

I can fix the issue on a per-user basis by adding new users manually to the "confluence-users" group, but that's causing extra work for every new user.

Can you please let me know how to fix gsuite integration?

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Angélica Luz

Hello @Mirko Schmidt,

Welcome to Atlassian Community!

Just for a better understanding of the issue, I would like to know if Confluence is enabled on Product Access and if you tried to disabled/enabled it again.

Screen Shot 2021-02-08 at 16.56.45.png

Is it happening since you first integrated your site with GSuite or it started happening after a while?

Does it show any error while or after syncing with GSuite? If it does, please share a screenshot with us (just make sure to hide private information).

Kind regards,
Angélica

Mirko Schmidt

Hi @Angélica Luz ,

Yes, Confluence is enabled on the product access page.

Yes, I tried to disable / enable it multiple times with no success.

I think this is happening since I integrated with GSuite. It was never working properly.

I don't see an error popping up. Also, the log file doesn't show anything.

Is there any other place where I could check for additional information?

Screen Shot 2021-02-08 at 10.17.48 PM.png

Mirko Schmidt

Screen Shot 2021-02-08 at 10.28.46 PM.png

Angélica Luz

Thank you for the details, @Mirko Schmidt.

Further investigating this issue, there is one thing that can prevent new users from getting access to Confluence: Space Permissions.

They are not automatically added when GSuite adds them to “All users from GSuite” group, but it works when you add manually the “confluence-users” group because, by default, this group has permissions.

Can you please go to Confluence and click on Cog icon > Space permissions?

On this page, click on Edit permissions and grant permission to “All users from GSuite” > Save.

Please, take your time to test and let us know how it goes.

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