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New Public Link is Requiring Sign-In to Display Page

Andy Creech

Hi All,

Public links don't appear to be working for me. Have I done something obviously wrong?

I am on Confluence Cloud and recently saw the new feature to make a single page publicly accessible. I have turned on public links through the admin interface and then went to a existing page to test. I toggled that page to share a public link, copied it and pasted in a separate browser not logged into Atlassian.

I am then presented with a login screen for Atlassian. Am I missing something, or does that defeat the purpose of a public link?

Here is an example: Test Page

Accepted answers

Andy Creech

For anyone following, I contacted support. After them looking into it, the issue appears to have gone away. Cannot say if they changed anything or not, but I did not make any changes to my test scenarios and it is working now. I guess that is good news for now.

All comments

Andy Creech

Adding to this issue, I went ahead and signed up for an account on the page I was presented with, verified email and then get this message. Public LInks are broken. Good job Atlassian. New feature and it doesn't even work as advertised.

public link access denied.png

Andy Creech

Henning Köhler

As on February 14th it still does not work with my public Link. User still gets to see a login Screen, no matter which browser he uses. Problem still exists.

unknown

02/08/2021

I have the same problem today, but I waited for 3 to 5 minutes, and the problem was solved by itself.

Gergely Feldhoffer

I waited a lot and it was not helping. The interface said something about old and new editor and I fiddled around randomly and the end it started to work. Wish I knew what was the key difference..

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