How do we add a ticket to a board using the Salesforce Connector that will not end up in the backlog

Question

We have tested that our Salesforce Connector is working but the ticket that was created is showing up in our backlog, not on the board. How do we get the ticket to be added to our queue of tickets instead of having to review the backlog?

Trudy P Claspill · Answer

For Next Gen projects, JIRA Automation doesn't support any function to automate moving issues from the backlog to the board.

I think your next step is to reach out to the Salesforce Connector support team to see if they can tell you if the Salesforce Connector is capable of utilizing the REST API endpoint I mentioned. If it is not, then you will need to look for other options. Maybe build your own code to programmatically find the new issues and use the API endpoint to move them. Maybe it can be done with Listener functionality within JIRA. Maybe there is an app that can be added to your environment that could help.

Matt Peterson_9el428 · Answer

Yes, I am using a next gen project.

Trudy P Claspill · Answer

The navigation pane on the left will say at the bottom if the project is next gen.

https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-tell-if-im-in-a-classic-and-next-gen-project/

If you are not using a next gen project, then what is displayed on your Board view of your project is based on the status of the issue. In that case you would need to find a way to automatically change the status of the issue. That could be done using the Automation feature in JIRA after Salesforce Connector has finished creating the issue.