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Moving my Done tickets to Complete isn't working for finishing a Sprint

darren.lee

Hi everyone,

My tickets for Sprint 1 have been moved to Done. Yet this is not showing up as Completed in reports.

Therefore when I close sprint 1, all my tickets move to sprint 2! They are carried over since they are determined as "completed" in the backend.

Can someone help to fix this issue as I can't start a new sprint until I can close out my current tickets?

Accepted answers

Ste Wright

Hi @darren.lee

I assume this is a Next-Gen project, based on the workflow editor?

If so, if "Done" is classed as completion, it should have a green tick in the column header, to signify this. It's worth confirming that is there.

"Done" should ideally be the last column on the board itself - if it isn't:

Go to your board, and scroll to the right-hand side
In the columns after Done, hover over the title and select the breadcrumbs (...)
Press Delete
You can also drag the column headers to the left to move them before Done

If this still doesn't resolve the issue, I would also check on your reporting you're using the correct "Estimation Field". For example, if you're not using story points, ensure you choose the option Issue Count as opposed to Story Points.

If it's still not functioning as expected, you could try deleting and recreating the sprint, to see if this refreshes the board functionality? To do this:

Without closing the sprint, go to the Backlog
On the current sprint, on the right-hand side press the breadcrumbs (...)
Select Delete Sprint

Ste

All comments

Alexis Robert

Hi @darren.lee ,

I think the issue is that, on your sprint board, your "DONE" column is not the last column on the right. Jira will only consider an issue as "Done" for the sprint, if it is in the last board column.

Can you please share a screenshot of your Board ?

Thanks,

--Alexis

darren.lee

So I've changed the workflow now and the DONE status has been moved to the end of the board, it was previously the second last column!

However, as a result the tickets have still not been moved to Completed.

I've also changed the status from DONE back to IN PROGRESS and then back to DONE, yet it still hasn't moved the ticket to Completed.

It could be something to do with the tickets transferring from Sprint 1 to Sprint 2? Regardless it should be appearing as Completed in my burndown report

darren.lee

Screenshot 2021-02-04 at 12.04.18.png

Alexis Robert

Hi @darren.lee ,

actually I was not talking about the workflow, but the columns on your Sprint board.

These are the done where you need to have the "Done" status mapped to the column on the right.

Ste Wright

Hi @darren.lee

I assume this is a Next-Gen project, based on the workflow editor?

If so, if "Done" is classed as completion, it should have a green tick in the column header, to signify this. It's worth confirming that is there.

"Done" should ideally be the last column on the board itself - if it isn't:

Go to your board, and scroll to the right-hand side
In the columns after Done, hover over the title and select the breadcrumbs (...)
Press Delete
You can also drag the column headers to the left to move them before Done

If it's still not functioning as expected, you could try deleting and recreating the sprint, to see if this refreshes the board functionality? To do this:

Without closing the sprint, go to the Backlog
On the current sprint, on the right-hand side press the breadcrumbs (...)
Select Delete Sprint

Ste

darren.lee

Hey thank you for feedback!

So done isn't the last column, it's second last - I'm quite hesitant to select "Delete" from my board? Considering it's not moved to Complete and i dont want to remove it. I just want to add it to Sprint 1 completed.

I've been reviewing the board under Issue Count, and under the completion field it still has zero tickets completed.

Ste Wright

Hi @darren.lee

To be classed as "Done" the issues need to remain in the Done column (or the column which is signified as completed based on the green tick).

It then needs to be in the last column on the board to be classed as "sprint done" from a reporting perspective.

So that your issue is resolved and it is correct in your reporting, "Done" should be your last column.

What else is to the right-hand side, after Done? Could whatever the last column signifies come before "Done", or be represented by a field, or similar?

Ste

darren.lee

Yes so the last column for me is the Assignee, who the ticket is assigned to, and the second last is the Status of Done.

How can i move the Status to the last column? I don't know how to move the column, after i move this I believe it will be change to complete!

Can you help with this? Thank you for all your help

Joe Pitt

Make sure the issues in the done column have a value in the resolution field.

darren.lee

On the ticket? I dont have a resolution filed. I have looked in project settings and it doesn't appear to be there. is it called resolution field in next gen?

Screenshot 2021-02-04 at 14.27.06.png

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