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Why is it such a problem to delete an account

unknown

When I try to delate my account , which I set up to evaluate Jira I get the following message

our account can't be deleted because:

This account is related to active accounts that are set to AUTO-RENEW.
This account is the primary billing contact for one or more products.
This account is a technical contact for one or more products.
To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact.

Why should I have to do this. The account is going to be deleted . Seriously ?

Accepted answers

All comments

unknown

Massive waste of time this morning for a very simple thing. I will not be using this product or recommending it to anyone.

Jack Brickey

Hi Dav, welcome to the Community. It seems you are trying to delete a user that is tied to billing and control of the instance. If you were able to delete the user then the instance would stop working altogether. If you don’t plan to maintain the instance then simple update the billing to remove the charging method. If you are trying to change the billing contact or technical contact then this needs to be done by an existing site admin. Can you provide more info on your goals? By the way it generally is a bad idea to delete users, rather simply deactivate their account.

gdgd kwegkfweg

I want to delete the account totally , forever . I ant to remove my information from your companies records forever. Is that clear enough ?

gdgd kwegkfweg

How do I delete the user ? I want to delete the account totally , forever . I ant to remove my information from your companies records forever. Is that clear enough ?

gdgd kwegkfweg

I'm going to report your company under GDPR expect the Information Commissioners Office to be in touch

gdgd kwegkfweg

Your company has 30 days to inform me my details are removed from your records or I'll report you to the UK Information Commissioners Office , under current GDPR regulations. And stop spamming my email account

Angélica Luz

Hello Dav,

Welcome to Atlassian Community!

I saw that you created a ticket with our support team and they are already proceeding with the site and account deletion.

Meanwhile, would you like me to remove both of your profiles here from Community? This won’t delete your Atlassian account, it’s just to remove your profile from here.

If there is anything else we can do to help, please let us know.

Kind regards,
Angélica

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