i am trying to upload a small video at the ticket but it doesn't upload i a using mac recording screen so it generate .mov file I tried to change the file extension to .mp4 but still have the same issue
Hi Yasmeen, it may be that your site admin has limited the size of attachments. So I would look into that first, let me know how you get on.
Hi Yasmeen - There is a 2 gb limit for attachments.
Hi John my file is 13.8 MB so it should works
What kind of error do you get? Can you share a screenshot of it?
no error display just it doesn't upload
the progress bar for uploading not responding
Hi @Yasmeen Maher I know it was 2 years ago , but did you solve the issue with video upload?I've got same issue and can't find the solution.
How to check the size limitation?
You cannot.
So we pay like idiots for a software that is unable to upload video and/or to tell us what is wrong? Do you have no feel of shame? You waste my time by uploading the video properly and then, when I try to save it, I got general error? Pathetic.
Nobody can. It is too difficult to upload images and videos to server. There is no such technology, that would allow us to store videos and to play them on demand. There is no way how to achieve it.
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