Migrate users from one directory to another function is only migrating some users

Question

I'm using the Migrate users from one directory to another feature on Jira and it is completing with the below message. Im migrating from my LDAP directory to my Jira internal directory as I am planning a migration to the cloud

215 of 1,562 users successfully migrated.

Any ideas why this is happening?

I had to

Pramodh M · Answer

Hi @deirdrerodgers

Please let me know if the link worked for you in migrating all the users, and as @Daniel Ebers said did you get a chance to look at the log files

Daniel Ebers · Answer

@deirdrerodgers 
I'm wondering if for the current approach (migration via console feature) something meaningful was written to Jira logfiles. 1.347 users were not successfully migrated. I would expect that a reason is available - probably from atlassian-jira.log?
Have you had the chance to take a look?

deirdrerodgers · Answer

Hi @Pramodh M ,

No I havent tried it that way. I was using the console feature instead. Thanks for the link! It looks like it might work better for me this way . Ill try it out :)