Since JIRA does not have resolution schemes (they should), we’ve chosen to not use the ‘Resolution’ field as such. The challenge with that is that the base code of JIRA considers those issues unresolved which don’t have any value set for this field. Now, to work around this, following is what I have done – * Using Automation for JIRA plugin, set ‘Resolution’ system field to ‘Done’ value after the workflow status moves to ‘Resolved’ – This works fine, resolution is set. But it still doesn’t set the resolution date. * I read somewhere that JIRA needs a post function of ‘Issue resolved’ event to be able to set the resolution date. So I added this on my transition to ‘Resolved’ status. Still doesn’t work. I resolved an issue a few moments ago, and tried ‘search for issues’ to find issues in that project that had resolved date in the last 24 hours. Nada! I’m so confused. Please help.

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Unable to auto set a resolution date

Himanshu Nanda_tbq0uy

Since JIRA does not have resolution schemes (they should), we’ve chosen to not use the ‘Resolution’ field as such.

The challenge with that is that the base code of JIRA considers those issues unresolved which don’t have any value set for this field.

Now, to work around this, following is what I have done –

Using Automation for JIRA plugin, set ‘Resolution’ system field to ‘Done’ value after the workflow status moves to ‘Resolved’ – This works fine, resolution is set. But it still doesn’t set the resolution date.
I read somewhere that JIRA needs a post function of ‘Issue resolved’ event to be able to set the resolution date. So I added this on my transition to ‘Resolved’ status.

Still doesn’t work. I resolved an issue a few moments ago, and tried ‘search for issues’ to find issues in that project that had resolved date in the last 24 hours. Nada! I’m so confused.

Please help.

Accepted answers

Ravi Sagar _Sparxsys_

Hi @Himanshu Nanda

In your workflow transition add this post function "Update Issue Field: The Resolution of the issue will be set to Done." You don't really need to use any automation for doing this.

Ravi

All comments

Liam Green

Hi @Himanshu Nanda

After you 'resolved' the issue, did it have the 'done' tick next to the status?

I'm curious as to what a resolution scheme is? Could you expand on that please?

Thanks, Liam

Ravi Sagar _Sparxsys_

Hi @Himanshu Nanda

In your workflow transition add this post function "Update Issue Field: The Resolution of the issue will be set to Done." You don't really need to use any automation for doing this.

Ravi

Himanshu Nanda_tbq0uy

hi @Liam Green

Not sure which tick mark you are referring to, sorry.

By resolution scheme, what I am implying is the project specific setup that is allowed by other schemes like Issue type scheme, workflow scheme etc Instead of having a universal setting