We are struggling to understand and use Jira's Gadgets in the dashboard. The workflow for stories does not include "resolved" and yet it is in a default Gadget that does not represent. Is this Gadget junk or are default workflows in Jira Cloud missing assumed states?
resolved is a generic word. I can't be sure whether resolved here equates simply to your done status OR if it is associated with the Resolution being set. It should be pretty easy to test this out. Given that you are showing 0 of xx issues resolved my suspicion is that it is associated with Resolution being set and I suspect you are not setting the Resolution when you move the issue to your 'done' status.
Thanks. We are setting to check the box for resolution but it still does not seem to affect the current issues. Will changes to this only affect new items?
Yes, the tick box you mention actually equates to having a workflow post-function that sets a resolution. So an issue has to go through the transition to get the resolution set by it. It's not a function of the status or column.
and if you want the closed issues to be counted you would need to re-transition them. there are some ways to deal w/ this other than reopening them if you really want to go that path.
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