Only see assigne tickets

Eduardo Díez Sánchez

Hi community

I need to create an ISSUE SECURITY so that the external users of a project can only see the ISSUES that it has assigned and nothing else and then the internal workers can see everything of that project.

two teams:

BTEAM will see all the tickets created in the project and will assign the tickets to ETEAM people who from this moment will be able to see the tickets.

ETEAM will see only the tickets to which the particular user is assigned. Between them they will not see the tickets of others even if they are part of the same group but they will see the ones that are assigned individually. This is because they are different external companies and they don't have to see it.

To implement it, I think that i must to do ISSUE SECURITY, but I don't know how to do it practically, yes in the theory but not in the practice, can you help me to do this step by step.

 

P.D- I saw https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/   and I don't know how I can to do for assigne only see their tickets

KAGITHALA BABU ANVESH_z1zl10

Hello @Eduardo Díez Sánchez ,

Welcome to Atlassian Community ...!

1, Create a new issue security scheme ( Settings -->Issue security Schemes)

2. Security Levels --> These are used to mention who all are members in this level

You can mentions Users / groups / Project Roles

Create 2 groups in Jira as (setting --> user management)

BTEAM --> internal users,

ETEAM --> External users,

Now 

in Issue security scheme

Create 2 Levels 

Level 1 --> for internal 

Level 2 --> for Internal & external

 

Now Go to Level 1 --> Add --> group --> select only  ETEAM (Internal)

Now for Level 2 --> Add --> Group --> select Both ETEAM, BTEAM (external)

 

Go to Current Project --> Permissions --> Go to "Set Issue Security" --> Edit --> add --> group --> ETEAM 

The above means who can select the --> who will view the issues as levels.

Now you have to restrict all the existed issues to internal users.

Search all internal issues --> JQL --> Bulk edit --> change issue security --> choose Level  1

When you applied the above , only internal users will able to select all issues in project.

 

Now for External users :

When you create / edit a ticket --> choose --> issue security as Level 2. So only your internal and external people can see the tickets.

 

Thanks