How to use Automation condition JQL 'status was Done'

Laci Kremer_a028au

Howdy,

I'm trying to accomplish the following: do an Automation action of a ticket is pulled to Done not the first time. My idea was to use the JQL condition 'status was Done', so the Automation would do the update when the JQL is true. 

For some reason, the automation runs even for the first time although the ticket was not in the Done status before.

I've tried it putting in an if condition block and add the action to it, but I experience the same behaviour.

It seem that the condition checker evaluates the status after is has been executed.

Please advise how to set up the automation rule.

Best,

Laci

 

 

Alexis Robert

Hi @Laci Kremer , 

 

I would look into the JQL condition, something like "status was done BEFORE -1d" or something like that. With the BEFORE, AFTER and DURING operators you can specify when the action was done.

 

let me know if this helps, 

 

--Alexis