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User disabled when added

Sylvain Trias

Hello.

I have created a new Jira environment, added 5 users. One of them appeared as "disabled" by default and the system says that I have to contact the administrator of the site for this - which I am. I can't see any reason for this, nor a way to reactivate him.

Any tips?

Thank you so much!

Accepted answers

Jack Brickey

Where are you looking? Can you go to admin> user management and find the user there and try to reactivate?

All comments

Jack Brickey

Where are you looking? Can you go to admin> user management and find the user there and try to reactivate?

Sylvain Trias

Hi Jack.

This is where I was. I didn't find any option except deleting this user. He also said that his account has been blocked on his side. No explanation, I didn't have this for the other users.

We just registered him with anither address - though it doesn't really solve or explain the issue.

Thanks

Jack Brickey

screenshot of what you are seeing?

Sylvain Trias

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