Find similar issue based on email field

Question

Hello,

I want to automatically link the issues where custom field 'Email address' has the same value.

For example for onboarding and offboarding employee: in both tickets the email address field should have the same value -> then it should automatically link them

I am trying to finish this task using Automation but unfortunately none of the variants I have tried is not working .

Is there anyone who can assist with an idea ?

Thanks,

Sarah H.

John Funk · Answer

Just replace the initial {{issue.key}} with {{issue.customField_16784}}

Also, you would use the value of your custom field, of course.

John Funk · Answer

Hi @Crisan Hristea Carolina Sarah ,

Maybe you can share the rule you have so far? I have done something similar and sharing here: