request type icons are blank

Question

Hello,

we just bought JSM Cloud and we are having issue with custom icons. Sometimes it works and looks just right but suddenly icons just disappear and there is only blank space. We have custom icons for Request types. Could not find this issue on forums.

Thanks in advance for any help.

Pramodh M · Answer

Request type is blank since the issue which is being created does not have any associated request types!!

https://confluence.atlassian.com/servicemanagementserver/setting-up-request-types-939926357.html

Ivo Šimral · Answer

Hello Pramodh,

thank you for your help. I will try raising the support request.

Pramodh M · Answer

Hi @Ivo Šimral

This is similar to the issue here
https://community.atlassian.com/t5/Jira-Service-Management/Issue-type-icons-missing-in-Jira-Service-Desk-Cloud/qaq-p/1311028

See if you have any Javascript errors and raise the support request with Atlassian Team

Thanks,
Pramodh