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Create issue via REST API - javascript does not add labels

Digit Harris

Hi all,

I have some code to create a JIRA ticket via a REST API call. I can create the ticket with mandatory field values successfully, but when I try to add labels, the process complete, with blank values in the labels field. The label field does appear on the create screen, FYI.

This is the line I'm using:
"labels": ["BTS","lhf"]

Do you know why the labels are not getting created when the ticket is created?

Thanks for the advice!

Accepted answers

All comments

Hana Kučerová

Hi @Digit Harris ,

welcome to the Atlassian Community!

The label field needs to be on the create screen. Please, try to add it and test again. Thank you.

Digit Harris

Hi Hana!

Thanks for the welcome!

The label field does already exist on the create screen.

Hana Kučerová

@Digit Harris

Oh, I'm very sorry. I read your description as "The label field does NOT appear on the create screen".

Labels field is optional, right?

According to documentation this

 "labels": [ "bugfix", "blitz_test" ],

seems ok :-).

But I will try it myself during the day and let you know.

Hana Kučerová

Hi @Digit Harris ,

I've just tested creating issue with labels and it worked for me. Those were my test payloads (xxx needs to be replaced by valid account id):

V2:

{
"update": {},
"fields": {
"summary": "My test issue",
"issuetype": {
"id": "10002"
        },
"project": {
"id": "10000"
        },
"description": "My test description",
"reporter": {
"id": "xxx"
        },
"priority": {
"id": "3"
        },
"labels": [
"bugfix",
"blitz_test"
        ],
"assignee": {
"id": "xxx"
        }
    }
}

V3:

{
"update": {},
"fields": {
"summary": "My test issue",
"issuetype": {
"id": "10002"
        },
"project": {
"id": "10000"
        },
"description": {
"type": "doc",
"version": 1,
"content": [{
"type": "paragraph",
"content": [{
"text": "My test description",
"type": "text"
                }]
            }]
        },
"reporter": {
"id": "xxx"
        },
"priority": {
"id": "3"
        },
"labels": [
"bugfix",
"blitz_test"
        ],
"assignee": {
"id": "xxx"
        }
    }
}

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