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Super urgent!! Cannot access some Classic boards

Josefin Bengtsson

Hello!

We have noticed that we cannot access some of our Classic boards. Getting the error message "We're having troubles connecting to your boards" (see attached). Is this a Jira/Atlassian issue or something we have done on our end?

Accepted answers

Clark Everson

@Josefin Bengtsson

I would suggest submitting a ticket to Atlassian. In Cloud and Data Center/Server environments, any issues like that are on the backend, however for Cloud Atlassian handles it where in Data Center your company or a vendor would be handling it.

Best,
Clark

All comments

Clark Everson

@Josefin Bengtsson

Best,
Clark

Dirk Ronsmans

https://support.atlassian.com/contact

Josefin Bengtsson

Thank you very much @Clark Everson & @Dirk Ronsmans , I've opened a ticket!

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