JSU Suite not working after upgrade form Jira Core to Jira Software

Question

Hi,

our team recently upgraded Jira from Core to Software (we are on free plan now). We have not made any changes to workflows, issue types, screens since. But for one particular project we are getting such notification:

Error from the JSU App

Please contact your Jira administrator about the following: Could not create linked issue since some fields is missing from screen ///

As mentioned, we did not provide any changes to screens and the thing is that issue is actually creating. But instead of copied comment we're getting [object Object].

We have double checked all project settings, permission schemes, screen schemes and everything seems right. Is there any other way to get comments copying during transition again and not returning [object Object]?

Thank you

Avinash Bhagawati _Appfire_ · Answer

Hi @Natasza Wojtczak ,

Thanks for joining our portal and please try to access below ticket.

https://beecom-products.atlassian.net/servicedesk/customer/portal/3/JSU-3221

Thanks,

Avinash

Natasza Wojtczak · Answer

Hi,

thank you for reply. I have already joined the portal. Below you fill find our post function configuration:

This is notification that we see.

Linked issue is creating but values from it are not copying.

Also, all of the projects we have configured in the same way - they use same workflows, screens and JSU set up. But this error we have only in one of the projects.

Thanks for help!

Avinash Bhagawati _Appfire_ · Answer

Hi @Natasza Wojtczak ,

Welcome to Atlassian Community !

We are from beecom support team and we have created support request in our beecom portal to troubleshoot this issue.

Can you please signup to the portal with below link and please confirm your signup on the portal so that we can add you to the ticket we have created for further communication.

https://beecom-products.atlassian.net/servicedesk/customer/portal/3/user/signup?destination=portal%2F3

Also can you please provide us the screenshots of the post functions configuration and the error you are seeing.

Please let us know if you have any issues on signup, we are happy to help you !

Thanks,

Avinash