Selectively hiding projects

Question

I have set up my organisation to have internal customers and external customers all accessing the help centre. My "internal only" projects I have set to private and then manually added my internal customers as customers. My "external" projects I have set to public and want anyone to be able to access and create requests.

This is working fine, but ideally I don't want my internal customers to see the external customer's projects, just for clarity and simplicity. Is there any way to do this other than duplicating the whole instance of JSM and paying double for two help centres?

TIA!

brbojorque · Answer

Hi @Business Manager ,

To expound further:

You can actually hide it by adding a specific group/role in the Project's Browse Permission (This requires that both projects are not public).

So each project can have different groups and those individual groups are tied to the individual projects' Browse Permission. You can then add those users to the group/role depending if they are a member of Public or Private labeled project.

You can also use Security Level in the issue.

Business Manager_6qedpe · Answer

Yes I suspected that was the case I just hoped there might be a way to hide public projects if they are logged in. I'd rather not manually manage externals, then I need a separate layer to capture emails and a manual process to enable them.

brbojorque · Answer

I'm curious as to what other answers are:

If I were in your situation, I would make both private and manage the customers manually.

Internal Customers from a Private Project are considered Public Customers to Public Projects because anyone can access them.