Preset Values not working for setting assignees/approvers

Joe Murphy_9dyo1r

Hello,

 

Our team is seeing an issue where we have created a custom request type, and have  set the assignees/approvers for the ticket with preset values, however when the ticket gets created it is not assigning to the users we set. any help is appreciated.

 

Thank you

 

Joe

Manon Soubies-Camy

Hi @Joe Murphy,

Can you manually assign these requests to the users you set? You may have this issue because users don't have the "Assignable user" permission in your project.

Hope this helps,

- Manon