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problem with filters

Denis Ivins

I created a specific filter and saved it to run an extract every day. This morning a number of fields have disappeared and no longer visible, in my extract.

I export selected fields and now I have a problem, I have to run the all fields export to try and find my fields.

This is very time consuming. Please advise what has changed in the system ?

The fields are:

Issue ID, Issue Key & Status Category.

Thank you

Accepted answers

All comments

Jack Brickey

If you run your filter manually do you see you columns? If not please try to add them back then change the filter such that the software recognizes an actual change since adding columns does not do so. For example change the order by (click on a column heading). Click save and then reassess.

Denis Ivins

Hi,

no I don't and Im unable to add additional columns to my filter, The option to save is also no longer there ?

Ive changed the order and still the same issue

thanks

Jack Brickey

can you provide a screenshot of what you are seeing when you load your filter.

Denis Ivins

Hi Jack,

apologies, i did not follow your advice properly first time. I can now see the "save" button and made a change and then saved it.

But for some reason I cannot see a full list of items to select and filter on. If I search for an item I see it, I then select it and then press Done, but it does not appear in my filter list or in the columns on the screen. I am also limited to items from a-e, I cannot see any column names/fields after "Epic name".

Annotation 2021-01-20 134852.png

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