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problems deleting new user

Project 1445

New Confluence hosted instance. Created a new user. Want to delete them. No content created.

error message:

<username> cannot be deleted because of the following problems

Please resolve the following application references.

Confluence

Error communicating with Confluence: Unauthorized

What gives? I am logged in as the admin.

Accepted answers

All comments

William Zanchet

Hello there,

Can you please make sure that your user belongs to the confluence-administrators group? This it the group that has permission to do it.

Cheers,
W.

Project 1445

The Hosted Confluence admin is a member of:

administrators

balsamiq-mockups-editors

developers

site-admins

users

but not confluence-administrators. The only user there is sysadmin which we have no access to. We cannot add the hosted admin to the confluence-administrators group. This isn't first time w/us and Atlassian. We've never had to have the instance admin be a member of the confluence admin group. They've been able to add/delete users before...

So I don't think that's it.

Mel Paisley

Hey!

For Atlassian OnDemand, you don't need to be a member of the confluence-administrators group (this group is actually reserved for access only by Atlassian for administration purposes).

If you're in the Administrators and site-admins groups then you should be able to delete the user.

If that's not working, you may want to check your confluence global permissions to make sure that the administrators group have the confluence administrator permission. See https://confluence.atlassian.com/display/DOC/Global+Permissions+Overviewfor more information.

Hope that helps.

Mel

Project 1445

Ok. This is getting stupid. I've used Confluence for years and yet with this new hosted instance it won't let me delete users. I understand Groups, Space permissions, etc but it won't let me either add my Confluence Administrator to the Administrator group and/or delete the user.

I am in the Administrator and the site-admins group - there is no way for me to change global permisions to put administrator group with confluence administrator permission (hosted instance reserves this for confluence directly).

WTF. This needs to be solved for us as we can't finish test deployment.

David

Jason Williams

I am having the same problem - I need to delete a user and cannot. I wonder if this is also related to my inability to delete Questions topics.

Deividi Luvison

Hey Jason,

Please check the reply I gave to David in my previous comment, in there I explain why you are unable to delete an user .

Thanks and Regards,

David|Atlassian Support

Deividi Luvison

Hey David,

Actually you can't delete a user in OnDemand if that user took thw following actions:

Reported or been assigned to any issues (in JIRA)
Commented on any issues (in JIRA)
Added or edited any content on the site (in Confluence). Such content includes pages and blog posts, and edits and comments on existing pages.
Created labels or comments about build results (in Bamboo).

If this new user made any of the above you will be unable to delete him/her, the only thing you can do is deactivate the user so it will no longer count against your license as per this page.

Please let us know if the above information helps you.

Thanks and Regards,

David|Atlassian Support

Jason Williams

I David,

I was able to revolk access. Actually this user never even logged in according to the history - they just created a password.

Deividi Luvison

Hmmm interesting, if you are member of the confluence admin group you should be able to do that.

Could you please try going to that user and remove him/er from any Confluence groups him/her is added and try to delete again?

Thanks and Regards,

David|Atlassian Support

Mel Paisley

Hey David,

I've done some further investigation, and it turns out this is due to a bug we're seing intermittently, with Admins and Site-Admins unable to delete users.

You can view details at https://jira.atlassian.com/browse/ROTP-2072, and watch the issue if you would like updates.

The best solution in the interim is to disable the user.

In relation to not being able to give the administrator group confluence administrator permission, this should be set automatically - you can confirm this via the confluence global permissions page.

If no users you have access to have the confluence administrator permission level, feel free to log a support request at http://support.atlassian.comfor assistance.

Cheers!

Mel

Martin White

I have the same problem. I cannot delete users from our hosted solution as I cannot add myself to confluence-administrators.

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