Hi all,
Customers of a Service Desk cannot see the articles that are placed in the knowledge base. How can i configure it?Kind Regards,Mustafa Demir
@SMT - Mustafa Demir
You will first need to link the knowledgebase to the service management project. Then you can configure the knowledgebase and manage the permissions.
Next-Gen
Link the knowledgebase - https://support.atlassian.com/jira-service-management-cloud/docs/link-confluence-spaces-to-your-next-gen-project/
Configure Permissions - https://support.atlassian.com/jira-service-management-cloud/docs/manage-knowledge-base-permissions-in-next-gen-projects/
Classic
Link the knowledgebase - https://support.atlassian.com/jira-service-management-cloud/docs/link-confluence-spaces-to-your-service-project/
Configure Permissions - https://support.atlassian.com/jira-service-management-cloud/docs/manage-knowledge-base-permissions-from-your-service-project/
Hey @SMT - Mustafa Demir building on what @Brant Schroeder mentioned, make sure that your labels are configured properly as well. If your JSD instance is looking for labels they will need to be present on any KB articles for them to be visible for customers as well.
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