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I can not remove Flag from Issue

ypilinkevych@elitex.system

Hi,
Jira - Kanban board - Story

We use Flag to indicate the Issues, which have to be done at first, and that is fore we use a Filter (flagget_impediment). I did not have problems with flagging and unflagging Bugs

BUT

I faced a problem with Flag removing from Story I Flagged a Story when it was on the Kanban board in status IN REVIEW (maybe it is important). When the status of the Story was changed to DONE I wanted to remove the flag. I got a system message "We couldn't remove the flag from this issue. Check your connection and try removing the flag again"

May I ask for your support, please.
I can not understand the cause of this and what to do to be able to remove the flag.

Thanks

Accepted answers

All comments

Venugopala Naidu

Hi ypilinkevych@elitex.system -

1. Please click/open the issue that you want to flag or unflag

2. In the Issue Detail View, select Add flag or Remove flag from the 'cog' drop-down

3. Please find the attached screenshot for the reference.

Venugopala Naidu

ypilinkevych@elitex.system

Dear Venugopala Naidu,

Thanks for the suggestion.

I fact I did it many times, but without success. As soon I click on Remove Flag, the flag itself disappears for a second and then appears again together with pop-up

Actually, this fact was the cause to open the request in the community.

Can somebody help me with the solution, please?

Daniel Ebers

From a short check I was not able to find any related reportings of this error so far.
Best guess would be to wait a few hours if it is of some temporary kind and/or try a different browser for a few minutes - just to check if it is somhow browser-related.
If this should not help and you have not changed permissions for the project as for the editing (=the user that sets the flag should also be able to remove it) I't encourage you to raise a request with Atlassian support.

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