Populating confluence pages in JIRA Ticket

Question

Hi All,

We have a requirement where Knowledge base pages( Confluence pages) used to resolved earlier(same type of tickets) should get auto-populated while Jira ticket creation or after ticket creation.

Please share if you are aware of any plugin to meet this requirement or have any idea on it.

mogavenasan · Answer

Not that I know of.

Manish Ranjan_4wdx49 · Answer

hi @mogavenasan

I am aware that JSM provides this feature but is there any plugin which can provide the same feature on Jira software?

mogavenasan · Answer

Hi @Manish Ranjan,

The feature that you are looking for already exists in Jira Service Management; please take a look at Set up a knowledge base so customers can serve themselves. This only works on Jira Service Management, it would not work on Jira Software.

Thanks,
Moga