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Site admin cannot log into Confluence Cloud site

elkrivertom

I have a Jira and a Confluence "Free" version site in the cloud.

I can get to my Jira site and my "Products" page shows a valid Confluence site. But when I try to go to the site I get the follow message:

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referrer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

Try logging in again

I am not sure how to fix this. I try over and over again but no luck.

Accepted answers

Prince Nyeche - ELFAPP

Hi @elkrivertom

Please check on your account via admin.atlassian.com, to see if your user actually have a valid license to use confluence by being added to the confluence-user group for Product access.

All comments

Davin Studer

Do you have an ad blocker add-on for your browser? I've found that I need to disable it when logging in as it blocks the authentication attempt.

elkrivertom

Davin - Interesting idea. I enabled popups and redirect to my site and turned off any "Blocking" feature.

No luck. I am using Chrome.

One item I forgot to note was that on another thread if I look at the developer tools I do see an "event" which says:

error: "invalid product"

Prince Nyeche - ELFAPP

Hi @elkrivertom

Please check on your account via admin.atlassian.com, to see if your user actually have a valid license to use confluence by being added to the confluence-user group for Product access.

elkrivertom

Prince,

I have checked. I will try to layout what I see.

Here are all the screen shots I could find. I have the application and I'm the only user of the site, and I'm in both the site-admin and administrator group.

elkrivertom

Forgot a screen shot my "active subscriptions"

Prince Nyeche - ELFAPP

Hi @elkrivertom

Thank you very much for the detail. Here are some steps to take:

Try logging on Incognito browser mode to see if there's any difference.
Try another browser just to make sure its not across.
If those fail, try resetting your Google profile
(a) chrome://settings/reset
This will direct you to "Reset and clean up" settings of Chrome browser
(b) click on "Restore settings to their original default"
(c) take note this will wipe out any history you have on the browse, so take caution

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