In Sprint Bug/Defect → Project P.I Closed And Unable To Find In Sprint Bug/Defect?

Question

Hello All,

I trust this message find's you all well?

Please could someone from Atlassian (Jira) answer the following question:

We Created A In Sprint Bug/Defect In The Last Project P.I, The Project Was Closed Down On 13/01/2021, Lucky I Downloaded All The Bugs/Defects Into M.S Excel, And Clicked Closed In Order To Close The Story Down.

However We Have Now Created A New Project P.I And I Am Unable To Find The In Sprint Bug/Defect From My Downloaded List In Atlassian (Jira)? I Have Been Advised These May Have Been Deleted, When I Asked Who By, There Is No Audit Trail For This? I Have 16 In Sprint/Bugs Defects Missing As Unable To Locate In Atlassian (Jira)?

Is There Any Way We Can Restore Back To 13/01/2021?

Bas_ · Answer

Good Afternoon Nic Brough,

Thank you for your quick response.

In regards to your answers:

1. We have not used the "Delete" functionality manually.

2. I can see the project where the issue should exist. We can see other issues which have been logged.

3. In regards to the "Issue Security Scheme", I will get our administrators to check this.

Thanks for your help and support on this. = )

Nic Brough -Adaptavist- · Answer

The "may have been deleted" message is shown when you try to directly hit an issue that has been either deleted or hidden from you.

I would check:

Can you see the project the issue should be in?  (If you can see other issues in the project, that's a yes)

Does the project have an "issue security scheme" set

If it does have a security scheme, then are you included in all the levels (a security scheme says things like "if security level on this issue = X, then only group Y and user Z can see it")

If the issue is not hidden from you by security or permissions, then yes, it has been deleted.  There may be a record in the admin audit log if that is enabled.

Yes, you can roll back, but only if you took a backup and you are happy to lose all the changes made since the backup was taken.